POLICIES.

01All sales are final

All purchases made through OMD Customs are considered final. Please review your order carefully before completing your purchase, including product details, customization options, colors, sizes, and shipping information.

02No returns or exchanges

We do not accept returns or exchanges for any reason, including but not limited to:

• Change of mind after placing an order.
• Ordering the wrong size, color, style, or product.
• No longer wanting or needing the item.
• Dissatisfaction with personal preferences or expectations.
• Incorrect information provided by the customer during checkout or customization.

03No refunds

All payments made to OMD Customs are non-refundable, except where a refund or other remedy is required by applicable law. Please ensure that you are satisfied with your selections before placing an order.

04Custom and personalized orders

Custom-made and personalized products are created according to the details submitted by the customer. Once an order has been submitted and production has begun, changes, cancellations, returns, and refunds will not be accepted.

Customers are responsible for reviewing all customization details before submitting an order.

05Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review each report and determine an appropriate resolution where applicable. This may include a replacement, repair, or refund when required by law or appropriate under the circumstances.

06Order cancellations

Orders cannot be canceled or modified once they have entered production or have been shipped. If you need to request a change, contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible.

07Shipping and delivery

OMD Customs is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our reasonable control. Shipping fees are non-refundable except where required by applicable law or otherwise stated by us.